Help system for messages writing in a Reference service via e-mail

  • Pedro Falcato Instituto Nacional de Tecnología Industrial –Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires
DOI: https://doi.org/10.34096/ics.i13.896
Keywords: Digital reference, E-mail, Help systems

Abstract

The article deals with the origin, development, and properties of thehelp system used by a digital reference service as a support to develop answers.It is based on the compilation and classification of frequently used idioms whosecommunication effectiveness was practically put to the test, adapted in such away that the reference librarian can use them as modules to construct the messages.Main characteristics of the interface design are stated. Scopes and limitationsof that kind of system are discussed as well as the compatibility of theoriginal idea to build equivalent helps in some other reference environment.

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Published
2005-12-01
How to Cite
Falcato, P. (2005). Help system for messages writing in a Reference service via e-mail. Información, Cultura Y Sociedad, (13), 11-28. https://doi.org/10.34096/ics.i13.896
Issue
No 13 (2005)
Section
Articles

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