Guidelines for reference transactions in the Library of the Instituto Nacional de Tecnología Industrial

  • Pedro Falcato Instituto Nacional de Tecnología Industrial – Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires
  • Alicia Isabel López Instituto Nacional de Tecnología Industrial – Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires
  • Juan Facundo Araujo Instituto Nacional de Tecnología Industrial – Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires
DOI: https://doi.org/10.34096/ics.i10.924
Keywords: Guidelines, Reference transactions, Reference service, Quality, INTI

Abstract

The present article displays guidelines for reference transactions in the Library of INTI. Its creation is described and justified from the decision to include those procedures in a quality system. The aim is to document sound practices that the Reference Service develops and to set up recommendations on modalities of work that facilitate the interaction with the users.

Downloads

Download data is not yet available.
Published
2004-06-01
How to Cite
Falcato, P., López, A. I., & Araujo, J. F. (2004). Guidelines for reference transactions in the Library of the Instituto Nacional de Tecnología Industrial. Información, Cultura Y Sociedad, (10), 67-82. https://doi.org/10.34096/ics.i10.924
Issue
No 10 (2004)
Section
Articles

Authors publishing in this journal acknowledge the conditions below:

  1. Authors retain the copyright of their work while they transfer the right of the first publishing to the journal, under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) Licence, which allows third parties to reproduce them under the condition that express mention is given to the author and to its original publication in the journal.
  2. Authors may enter into other contractual and independent arrangements for the non-exclusive distribution of the version of the article published in this journal (for instance, it can be published in an institutional repository or in a book). In any case, an express mention should be given to its first publication in the journal.
  3. It is permitted and encouraged to publish online the articles (for example, on institutional or personal pages).