The delivery role as employment creation: restructuration proposal for chain management allied to delivery apps in COVID-19 pandemic

Abstract

Restrictions imposed for COVID-19 pandemics have had a direct impact in economic sectors. With all restraints and pandemic control measures, the logistics industry has been forced to reorganize itself to attend to the reinforced demands for hygiene and asepsis products. This market shift of consumption has given rise to new service niches and industry organization, whereby delivery smartphone applications have gained an important share. This article analyzes the impacts of the pandemic on Brazilian society, on changes in distribution chains in Brazil because of emergency measures during the COVID-19 pandemic and the role of delivery services in this new situation. After a brief review of the international literature on the topics covered, changes in consumer behavior in relation to the most needed goods, the growth of e-commerce platforms and the proliferation of delivery services in the country are reported.